Privacy Policy

Last updated: August 2026

1. Who we are

Bluebird Hair Lounge is responsible for how we collect and use your personal information.

Bluebird Hair Lounge

Unit 3 Quartz Way

Sittingbourne

ME10 5AB

Telephone: 01795 454167

Email: bluebirdhairlounge@yahoo.com

If you have any questions about how we use your information, please contact us using the details above.

2. Information we collect

Depending on how you interact with us, we may collect:

Your name and contact details
Appointment and booking information
Hair history and treatment records
Relevant allergy, sensitivity or treatment information
Payment information
Messages and enquiries you send to us
Photographs or videos where you have given permission
Marketing preferences
Website and cookie information
CCTV footage, where CCTV is in operation

We only collect information that we reasonably need to provide our services and run the salon.

3. How we use your information

We use your information to:

Manage your appointments and bookings
Contact you regarding appointments
Provide our salon services
Keep accurate treatment and colour records
Carry out necessary safety, allergy and treatment checks
Process payments
Respond to enquiries
Manage cancellations and missed appointments
Send appointment reminders
Improve our services and customer experience
Send marketing communications where you have agreed to receive them
Maintain the security of the salon where CCTV is used
Meet our legal and regulatory obligations

4. Treatment and allergy information

Some treatments require us to record information about allergies, sensitivities, previous colour treatments or other relevant information to provide your treatment safely.

Where this information is considered health or other special category data, we will only use it where legally permitted and will take appropriate steps to protect it.

We will not use treatment or allergy information for marketing purposes.

5. Photographs and social media

We may take photographs of your hair before or after a service for our records.

We will only use photographs for our website, social media or other promotional purposes where you have given the appropriate permission.

You can withdraw permission for future promotional use of your photograph at any time by contacting us.

6. Marketing

We may contact you about salon services, offers, promotions and news where we are legally permitted to do so.

Where consent is required, we will ask you to actively opt in.

You can withdraw your marketing preferences at any time by contacting us or using the unsubscribe option included in our messages.

7. How we can use your information

Depending on the circumstances, we may rely on:

Contract — where we need your information to provide a service you have booked.
Legal obligation — where we are required to process information by law.
Legitimate interests — where necessary to operate and administer the salon.
Consent — where we have specifically asked for your permission, such as for certain marketing or promotional photographs.

Where special category information is involved, we will also ensure an appropriate legal condition applies.

8. Who we share your information with

We do not sell your personal information.

Where necessary, we may share information with trusted organisations that help us operate the salon, such as:

Our booking and appointment system
Payment providers
IT and software providers
Accountants, insurers or professional advisers
Government bodies, regulators or law enforcement where legally required

We expect organisations handling information on our behalf to keep it secure and only use it for appropriate purposes.

9. How long we keep your information

We only keep your information for as long as reasonably necessary for the purposes it was collected, including any legal, accounting, insurance or treatment-record requirements.

When information is no longer required, we will securely delete or dispose of it.

10. Keeping your information safe

We take reasonable steps to protect your information from loss, misuse, unauthorised access, alteration or disclosure.

Access to client information is limited to people who need it for legitimate business purposes.

11. Your rights

Under UK data protection law, you may have the right to:

Request access to the information we hold about you
Ask us to correct inaccurate information
Request deletion in certain circumstances
Ask us to restrict how we use your information in certain circumstances
Object to certain processing, including direct marketing
Withdraw consent where we rely on consent

If you would like to exercise any of these rights, please contact us using the details above.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have handled your information.

Information Commissioner’s Office (ICO)

13. CCTV

If CCTV is operated at Bluebird Hair Lounge, it will be used for the security of our clients, staff and premises and for the prevention or investigation of crime.

Appropriate signage will be displayed where CCTV is in operation, and footage will only be retained for as long as reasonably necessary.

14. Changes to this policy